24/7 Service Desk

The Office of Technology Services (OTech) provides the Office of the State Chief Information Officer (OCIO) and its customers with a 24/7 Service Desk as a central point of contact for reporting, tracking and escalating incidents and requests impacting its internal and external customers.

You may contact the OCIO Service Desk in the following ways:

Telephone

(916) 464-4311

OTech ITSM Service Request Management System (SRMS)

• OTech ITSM SRMS Login
  To request ‘OTech ITSM SRMS’ access, contact the OTech Service Desk.  Please allow approximately three business days for the processing of your request.

Click on the following links for instructions on how to use the OTech ITSM SRMS:

• OTech ITSM SRMS Instructions (pdf)
• OTech ITSM SRMS Quick Reference Guide (pdf)
• OTech ITSM SRMS Customer Overview

EMAIL

Service.Desk@state.ca.gov
Email is an option for low-priority items only. For matters that require immediate attention, please telephone the Service Desk or submit an ITSM SRMS request.