Customer Delivery Division

The Customer Delivery Division (CDD) is the liaison between the California Department of Technology (CDT) and its customers. CDD seeks to build a strategic alliance with CDT customers to help them achieve their IT goals. The division communicates service offering changes to customers and seeks feedback on the services CDT provides. To ensure a positive customer experience, CDD provides an Account Lead to each customer organization.

The Account Lead

  • Provides a single point of contact for customers regarding all aspects of CDT services.
  • Partners with customers to understand business needs and identify technology solutions to meet those needs.
  • Communicates the various service offerings in CDT’s expansive Service Catalog.
  • Facilitates the timely delivery of high-quality services and products.
  • Coordinates and contributes to the development of proposals and cost estimates for potential new services.
  • Facilitates resolution of any service or administrative issues.
  • Communicates to CDT Executive Management your desire for new service offerings.

Account Lead Directory

To identify your Account Lead, type any part of your department name, then select the appropriate listing with your mouse or keyboard. Do not enter a department abbreviation (e.g. DMV, EDD, SCO).

Please call (916) 431-5476 if you are unable to find your department’s name in the Account Lead Directory.

New Customers

If you are interested in becoming a CDT customer, please call (916) 431-5476. A CDD representative will provide an overview of CDT services designed to support your business goals.