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Glossary

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A
AA Adoption Agency
AAA Associate Administrative Analyst
AAC Aid Adoption of Children
AACA Annual Automation Cooperative Agreement
AAHA American Association of Homes for the Aging
AAICPC Association of Administrators of the Interstate Compact on the Placement of Children
AB Assembly Bill
ABA Associate Budget Analyst
ABAWD Able-Bodied Adults without Dependents
Absorbed Overhead Overhead which, by means of absorption rates, is included in costs of specific products or saleable services, in a given period of time. Under- or over-absorbed overhead: the difference between overhead cost incurred and overhead cost absorbed: it may be split into its two constituent parts for control purposes.
Absorption Costing A principle whereby fixed as well as variable costs are allotted to cost units and total overheads are absorbed according to activity level. The term may be applied where production costs only, or costs of all functions are so allotted.
ACAL Absence Calendar
ACCCE American College of Community Care Education
ACCESS Automated Case Control Entry and Statistical Systems.
ACD Automatic Call Distribution
ACF Advanced Communication Function
ACIF AFP Conversion and Indexing Facility
ACIN All-County Information Notice
ACL All-County Letter
ACR Assembly Concurrent Resolutions
ACSA Association of California State Attorneys and Administrative Law Judges
ACSES Automated Child Support Enforcement System
Action Lists Defined actions, allocated to recovery teams and individuals, within a phase of a plan. These are supported by reference data.
ACWDL All County Welfare Directors Letter
ADA Americans with Disabilities Act
ADH Administrative Disqualification Hearing
ADP Department of Alcohol and Drug Programs
ADR Alternative Dispute Resolution or Alternative Draft Resolution
ADR/TSS Application Design Report/Total System Solution
ADSO Application Development System/Online
AEC Administrative Expense Claim
AED Automated Eligibility Determination
AER Actual Expenditure Report
AFCARS Adoption and Foster Care Analysis and Reporting System
AFDC Aid to Families with Dependent Children
AFDC-FC Aid to Families with Dependent Children - Foster Care
AFDC-FG Aid to Families with Dependent Children - in Family Groups
AFDC-U Aid to Families with Dependent Children - Unemployed Parent
AFIRM Automated Fingerprint Image Reporting and Match System
AFP Advanced Function Presentation
AFPRSS AFP Resource Starter Set
AFSCME American Federation of State, County, and Municipal Employees
AGPA Associate Governmental Program Analyst
AIMS Agency Information Management Strategy
AIS Automated Intake System
AISA Associate Information Systems Analyst
AJR Assembly Joint Resolution
Alert Warning that an incident has occurred.
Alert Phase The first phase of a Business Continuity Plan in which initial emergency procedures and damage assessments are activated.
ALJ Administrative Law Judge
Allocated Cost A cost that can be directly identified with a business unit.
AMARCH Association for Minority Adolescents in Residential Care Homes
AMDB Availability Management Database
ANSI American National Standards Institute
AOR Assembly Office of Research
APA Associate Personnel Analyst or Associate Programmer Analyst
APD Advance Planning Document
APDP Assistance Payments Demonstration Project
APDU Advance Planning Document Update
API Application Program Interface
APP Aid Paid Pending
APPC Advance Program-to-Program Communication
Application Portfolio An information system containing key attributes of applications deployed in a company. Application portfolios are used as tools to manage the business value of an application throughout its lifecycle.
Apportioned Cost A cost that is shared by a number of business units (an indirect cost). This cost must be shared out between these units on an equitable basis.
APPS Automated Provider Payment System
APS Adult Protective Services
APWA American Public Welfare Association
AR Accounts Receivable or Authorized Representative
ARC Additional Resource Charge
ARF Adult Residential Facility
ARS Automated Child Support Enforcement Sytem Replacement Systems
ASAP As soon as possible
ASC Annual Services Charge
ASP Application Service Provider
Asset Component of a business process. Assets can include people, accommodation, computer systems, networks, paper records, fax machines, etc.
Asynchronous/ Synchronous In a communications sense, the ability to transmit each character as a self-contained unit of information, without additional timing information. This method of transmitting data is sometimes called start/stop. Synchronous working involves the use of timing information to allow transmission of data, which is normally done in blocks. Synchronous transmission is usually more efficient than the asynchronous method.
ATD Aid to the Disabled
ATL Automated Tape Library
ATM Asynchronous Transfer Mode – A dedicated connection switching technology that organizes digital data into 53-byte cell units and transmits them over a physical medium using digital signal technology.
ATO Administrative Time Off
ATP Authorization to Participate or Advanced Technology Project
Availability Ability of a component or service to perform its required function at a stated instant or over a stated period of time. It is usually expressed as the availability ratio, i.e., the proportion of time that the service is actually available for use by the customers within the agreed service hours.
AVCV Aid to Victims of Crimes of Violence
AWOL Absence without Official Leave
AWS Alternate Workweek Schedule
AWW Alternate Work Week

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B
BA Business Analyst
BAA Business Area Analysis
Balanced Scorecard An aid to organizational performance management. It helps to focus not only on the financial targets but also on the internal processes, customers and learning and growth issues.
Baseline A snapshot or a position which is recorded. Although the position may be updated later, the baseline remains unchanged and available as a reference of the original state and as a comparison against the current position (PRINCE2).
Baseline Security The security level adopted by the IT organization for its own security and from the point of view of good 'due diligence'.
Baselining Process by which the quality and cost-effectiveness of a service is assessed, usually in advance of a change to the service. Baselining usually includes comparison of the service before and after the change or analysis of trend information. The term benchmarking is usually used if the comparison is made against other enterprises.
BC (BC CONFIG, CONFIG) – Browse CONFIG – A flat file inventory of HHSDC telecommunications sites which includes information on network devices, circuits, PVCs, site addresses and site contacts.
BCA Business Collaboration and Analysis Branch
BCC Budget Change Concept - precedes a Budget Change Proposal (BCP). Provides a synopsis of the BCP.
BCM Business Capacity Management
BCP Budget Change Proposal
BCS Boulder Conversion System
BDD Business Development Division
BECN Backward Explicit Congestion Notification – Used for network congestion management. A BECN is a frame relay control bit used to indicate that the path through the network in the direction opposite the frame's path (i.e., toward the frame's source) is congested.
BEST Best Enforcement Support Technology
BIA Business Impact Analysis
BITA Business/IT Alignment
BLS Bureau of Labor Statistics
BOL Bill of Lading
BOSMan Batch Output System Manager
BPR Business Process Reengineering
BQF British Quality Foundation
BR Budget Revision
Bridge Equipment and techniques used to match circuits to each other ensuring minimum transmission impairment.
BRM Business Relationship Management
bs 7799 The British standard for Information Security Management. This standard provides a comprehensive set of controls comprising best practices in information security.
BSA Business Services Assistant or Bureau of State Audits became California State Auditorís Office
BSC Balanced Scorecard
BSD Business System Design
BSi British Standards Institution
BU Bargaining Unit
Budgeting Budgeting is the process of predicting and controlling the spending of money within the organization and consists of a periodic negotiation cycle to set budgets (usually annual) and the day-to-day monitoring of current budgets.
Build The final stage in producing a usable configuration. The process involves taking one of more input Configuration Items and processing them (building them) to create one or more output Configuration Items, e.g., software compile and load.
Business Function A business unit within an organization, e.g., a department, division, branch.
Business Process A group of business activities undertaken by an organization in pursuit of a common goal. Typical business processes include receiving orders, marketing services, selling products, delivering services, distributing products, invoicing for services, accounting for money received. A business process usually depends upon several business functions for support, e.g., IT, personnel, and accommodation. A business process rarely operates in isolation, i.e., other business processes will depend on it and it will depend on other processes.
Business Recovery Objective The desired time within which business processes should be recovered, and the minimum staff, assets and services required within this time.
Business Recovery Plan Framework A template business recovery plan (or set of plans) produced to allow the structure and proposed contents to be agreed before the detailed business recovery plan is produced.
Business Recovery Plans Documents describing the roles, responsibilities and actions necessary to resume business processes following a business disruption.
Business Recovery Team A defined group of personnel with a defined role and subordinate range of actions to facilitate recovery of a business function or process.
Business Unit A segment of the business entity by which both revenues are received and expenditure is caused or controlled, such revenues and expenditure being used to evaluate segmental performance.
BYO Bring Your Own
BYOD Bring Your Own Device

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C
C-IV Consortium IV
C & P Classification and Pay
C&CM Configuration and Change Management
C&P Classification and Pay
C/SSR Cost/Schedule Status Reporting
CA Corrective Action
CAADS California Association of Adult Day Services
CAB Change Advisory Board - A group of people who can give expert advice to Change Management on the implementation of changes. This board is likely to be made up of representatives from all areas within IT and representatives from business units.
CAB/EC Change Advisory Board/Emergency Committee
CAC California Administrative Code
CACDP California Association of County Data Processors
CACH California Association of Children's Homes
CAHA California Association of Homes for Aging
CAHF California Association of Health Facilities
CAIC Child Abuse Index Check
CALC California Law Center on Long-term Care
CalPERS California Public Employees' Retirement System
CALSTARS California State Accounting and Reporting System
CALTREC California Travel Expense Claim System
CalWIN CalWORKs Information Network
CalWORKs California Work Opportunity and Responsibility to Kids
CAP Corrective Action Plan or Cost Allocation Plan
Capital Costs Typically, those costs applying to the physical (substantial) assets of the organization. Traditionally this was the accommodation and machinery necessary to produce the enterprise's product. Capital Costs are the purchase or major enhancement of fixed assets, for example, computer equipment (building and plant) and are often also referred to as 'one-off' costs.
Capital Investment Appraisal The process of evaluating proposed investment in specific fixed assets and the benefits to be obtained from their acquisition. The techniques used in the evaluation can be summarised as non-discounting methods (i.e., simple payback), return on capital employed and discounted cashflow methods (i.e., yield, net present value and discounted payback).
capitalization The process of identifying major expenditure as Capital, whether there is a substantial asset or not, to reduce the impact on the current financial year of such expenditure. The most common item for this to be applied to is software, whether developed in-house or purchased.
CARC California Advocates for Residential Care
CARCH California Association of Residential Care Homes
CARE Cooperative Agencies Resources for Education
CARF California Association of Rehabilitation Facilities, Inc.
CARR California Association of Residential Resources
CASC California Association of Services for Children
CASE Computer-Aided Systems Engineering - A software tool for programmers. It provides help in the planning, analysis, design and documentation of computer software.
CASES California Automated Support Enforcement System
CASRA California Association of Social Rehabilitation Agencies
category Classification of a group of Configuration Items, change documents or problems.
CATS Common Application Transaction System
CAUSE California Union of Safety Workers
CAWSAC California Automated Welfare Systems Advisory Committee
CC Cost Center
CCA County Contract Analyst
CCC Child Care Center
CCISDA California County Information Service Directors Association
CCL Community Care Licensing
CCM County Contract Manager
CCP Code of Civil Procedures
CCPOA California Correctional Peace Officers' Association
CCR California Code of Regulations or Change Control Report
CCRC Continuting Care Retirement Communities
CCS California Children's Service or Child Care Services
CCSA California Child Support Automation
CCTA Central Computer and Telecommunications Agency
CCWRO Coalition of California Welfare Rights Organization
CDA California Department of Aging
CDAA California District Attorneys Association
CDB Capacity Management Database OR Central Database OR Childhood Disability Benefits
CDD Customer Delivery Division
CDE California Department of Education
CDR Continuting Disability Review
CDS Case Data System
CDSS California Department of Social Services
CDT California Department of Technology
CE Consultative Examination (also C/F)
CEA Career Executive Assignment
CEC California Education Code
CERA California Employment Re-Entry Assistance Program
CETA Comprehensive Employment Training Act
CF California Fiscal Information System
CFIA Component Failure Impact Analysis
CFIS California Fiscal Information System
CFL County Fiscal Letter
CFPA California Foster Parents Association
CFR Code of Federal Regulations
CFY County Fiscal Year
CGEN California Government Enterprise Network
CH&SC California Health and Safety Code
Ch. Chapter
CHA California Hospital Association
change The addition, modification or removal of approved, supported or baselined hardware, network, software, application, environment, system, desktop build or associated documentation.
Change Authority A group that is given the authority to approve change, e.g., by the Project Board. Sometimes referred to as the Configuration Board.
Change Control The procedure to ensure that all changes are controlled, including the submission, analysis, decision-making, approval, implementation and post-implementation of the change.
Change Document Request for Change, change control form, change order, change record.
change history Auditable information that records, for example, what was done, when it was done, by whom and why.
Change Log A log of Requests For Change raised during the project, showing information on each change, its evaluation, what decisions have been made and its current status, e.g., Raised, Reviewed, Approved, Implemented, Closed.
Change Management Process of controlling changes to the infrastructure or any aspect of services, in a controlled manner, enabling approved changes with minimum disruption.
Change Record A record containing details of which CIs are affected by an authorized change (planned or implemented) and how.
Charging The process of establishing charges in respect of business units, and raising the relevant invoices for recovery from customers.
CHASER Computer Has All Support Expertise Required
CHC California Hospital Commission
CHDP Child Health and Disability Prevention
CHHS California Health and Human Services Agency (formerly Health and Welfare)
CI Configuration Item - Component of an infrastructure - or an item, such as a Request for Change, associated with an infrastructure - which is (or is to be) under the control of Configuration Management. CIs may vary widely in complexity, size and type - from an entire system (including all hardware, software and documentation) to a single module or a minor hardware component.
CICS Customer Information Control System
CII Criminal Identification and Information
CIN Client Identification Number
CIO Chief Information Officer
CIP Channel Interface Processor – A mainframe channel-connected router.
CIR Committed Information Rate – The largest guaranteed number of bits per second that the network agrees to transmit for a PVC.
CIS Childrens Information System
Civ.C Civil Code
Classification Process of formally grouping Configuration Items by type, e.g., software, hardware, documentation, environment, application. Process of formally identifying changes by type e.g., project scope change request, validation change request, infrastructure change request. Process of formally identifying incidents, problems and known errors by origin, symptoms and cause.
CLETS California Law Enforcement Tracking System
Closure When the customer is satisfied that an incident has been resolved.
CLP Catastrophic Leave Program
CM Change Management OR Configuration Management - The process of identifying and defining the Configuration Items in a system, recording and reporting the status of Configuration Items and Requests For Change, and verifying the completeness and correctness of Configuration Items.
CM Tool Configuration Management Tool (CM Tool) - A software product providing automatic support for change, Configuration or version control.
CMA California Medical Association
CMAC California Medical Assistance Program/Medicaid
CMAS California Multiple Award Schedule
CMC Communications Management Configuration
CMDB Configuration Management Data Base - A database which contains all relevant details of each CI and details of the important relationships between CIs.
CMIPS California Medical Information Payment System
Case Management Information and Payrolling System
CMM Capability Maturity Model
CMO Consolidation Management Office
CMOS Complimentary Metal-Oxide Semiconductor
CMR Change Management Request System – An OTech application used for tracking, reviewing and coordinating changes made to the OTech network, systems and facilities.
CMRT County Medical Review Team
CMSP County Medical Services Program
CO Computer Operator
COAP Child-Only Assistance Program
COB Close of Business
COBCP Capital Outlay Budget Change Proposal
COBRA Consolidated Omnibus Budget Reconciliation Act
COD Career Opportunity Development
COI Conflict of Interest
COLA Cost of Living Adjustment
Cold Stand-By See 'Gradual Recovery'
COM Computer Output Microfilm
Command, Control and Communications The processes by which an organization retains overall coordination of its recovery effort during invocation of business recovery plans.
Configuration Baseline Configuration of a product or system established at a specific point in time, which captures both the structure and details of the product or system, and enables that product or system to be rebuilt at a later date. A snapshot or a position which is recorded. Although the position may be updated later, the baseline remains unchanged and available as a reference of the original state and as a comparison against the current position (PRINCE2). See also 'baseline'.
Configuration Control Activities comprising the control of changes to Configuration Items after formally establishing its configuration documents. It includes the evaluation, coordination, approval or rejection of changes. The implementation of changes includes changes, deviations and waivers that impact on the configuration.
Configuration Documentation Documents that define requirements, system design, build, production, and verification for a Configuration Item.
Configuration Identification Activities that determine the product structure, the selection of Configuration Items, and the documentation of the Configuration Item's physical and functional characteristics including interfaces and subsequent changes. It includes the allocation of identification characters or numbers to the Configuration Items and their documents. It also includes the unique numbering of Configuration control forms associated with changes and problems.
Configuration Management Plan Document setting out the organization and procedures for the Configuration Management of a specific product, project, system, support group or service.
Configuration Structure A hierarchy of all the CIs that comprise a configuration.
Contingency Planning Planning to address unwanted occurrences that may happen at a later time. Traditionally, the term has been used to refer to planning for the recovery of IT systems rather than entire business processes.
Continuous Service Improvement Plan An ongoing formal program undertaken within an organization to identify and introduce measurable improvements within a specified work area or work process.
COP Code of Practice
COPAM Consortia Planning and Management
COS Computer Operator Specialist
Cost-Effectiveness Ensuring that there is a proper balance between the Quality of Service on the one side and expenditure on the other. Any investment that increases the costs of providing IT services should always result in enhancement to service quality or quantity.
Cost Failure A technique used to evaluate and measure the cost of failed actions and activities. It can be measured as a total within a period or an average per failure. An example would be 'the cost of failed changes per month' or 'the average cost of a failed change'.
Cost Management All the procedures, tasks and deliverables that are needed to fulfill an organization's costing and charging requirements.
Cost Unit In the context of CSBC the cost unit is a functional cost unit which establishes standard cost per workload element of activity, based on calculated activity ratios converted to cost ratios.
Costing The process of identifying the costs of the business and of breaking them down and relating them to the various activities of the organization.
COTS Commercial off-the-shelf
Countermeasure A check or restraint on the service designed to enhance security by reducing the risk of an attack (by reducing either the threat or the vulnerability), reducing the impact of an attack, detecting the occurrence of an attack and/or assisting in the recovery from an attack.
CP Custodial Party (not necessarily a parent)
CPI Consumer Price Index or Characters per inch
CPM County Project Manager/County Planning Manager
CPR Cardiopulmonary Resuscitation
CPS Child Protective Services
CPU Central Processing Unit
CPWG Contingency Planning Working Group
CR Cuban Refugee
CRAMM CCTA Risk Analysis Management Method - The UK Government's Risk Analysis and Management Method. Further information is available from www.insight.co.uk/cramm/ or tel. 01932 241000.
CRB Cost Recovery and Budget
CRC Classification Review Committee
CRCAC Community Residential Care Association of California
Crisis Management The processes by which an organization manages the wider impact of a disaster, such as adverse media coverage.
CRM Customer Relationship Management
CRT Cathode Ray Tube
CSAC California Association of Counties
CSBG County Services Block Grant
CSE Child Support Enforcement
CSEA California State Employees Association
CSF Critical Success Factor - A measure of success or maturity of a project or process. It can be a state, a deliverable or a milestone. An example of a CSF would be 'the production of an overall technology strategy'.
CSGnet California State Government Network
CSS Customer Service System
CSSAB Child Support Statewide Automation Bureau
CSU/DSU (DSU/CSU) – Data Service Unit / Channel Service Unit – A coupled CSU and DSU. Equipment required to connect a common carrier (such as a public telephone system leased line) to a router. A DSU takes information from a LAN device and creates digital information suitable for public transmission facilities. A CSU is the device that actually generates the transmission signals on the local loop (telephone channel).
CTA California Technology Agency became California Department of Technology
CTI Category/Type/Item or Computer Telephony Integration
CTO Compensating Time Off
CUIAB California Unemployment Insurance Appeals Board
Customer Recipient of the service; usually the customer management has responsibility for the cost of the service, either directly through charging or indirectly in terms of demonstrable business need.
CWD County Welfare Department
CWDA County Welfare Directors Association
CWEP Community Work Experience Program
CWPDP California Work Pays Demonstration Project
CWS Child Welfare Services
CWS/CMS Child Welfare Services/Case Management System

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D
DAF Detailed Accounts File
DAL Data Abstraction Layer
DAP Data Access Programs
DAS Document Approval Slip
DASD Direct Access Storage Device
Data Transfer Time The length of time taken for a block or sector of data to be read from or written to an I/O device, such as a disk or tape.
DB2 Data Base Product
DBMS Database Management System
DCAP Data Center Access Point – A telco quality facility providing the OTech network with an access point within a LATA.
DCF Document Composition Facility
DCHP (Dynamic Host Configuration Protocol) – The TCP/IP protocol for allocating IP addresses dynamically when they are needed.
DCP Data Control Program
DCR Directors Conference Room
OTechD Department of Community Services and Development
DDE Dynamic Data Exchange
DDL Data Definition Language
DDS Department of Developmental Services
DEA Disability Evaluation Analyst
DEC Digital Equipment Corporation
DECLGEN Declarative Generation
DED Disability Evaluation Division
DEFRA Deficit Reduction Act
Delta Release A Delta, or partial, Release is one that includes only those CIs within the Release unit that have actually changed or are new since the last full or Delta Release. For example, if the Release unit is the program, a Delta Release contains only those modules that have changed, or are new, since the last Full Release of the program or the last Delta Release of the modules. See also 'Full Release'.
DEPCON Distributed Enterprise Print Control
Dependency The reliance, either direct or indirect, of one process or activity upon another.
Depreciation The loss in value of an asset due to its use and/or the passage of time. The annual depreciation charge in accounts represents the amount of capital assets used up in the accounting period. It is charged in the cost accounts to ensure that the cost of capital equipment is reflected in the unit costs of the services provided using the equipment. There are various methods of calculating depreciation for the period, but the Treasury usually recommends the use of current cost asset valuation as the basis for the depreciation charge.
DESA Disability Evaluation Services Administrator
DET Disability Evaluation Technician/Trainee
DFAP Disabled Family Assistance Program
DFDSS Data Facility Data Set Services
DFEH Department of Fair Employment and Housing
DFHSM Data Facility Hierarchical Storage Manager
DFSMS Data Facility System Managed Storage
DGS Department of General Services
DGS-ONS Department of General Services - Office of Network Services
DHCP Dynamic Host Configuration Protocol
DHHS (U.S.) Department of Health and Human Services
DHS Definitive Hardware Store or Department of Health Services
DHS MEB Department of Health Services MediCal Eligibility Branch
DI Disability Insurance
DIB Disability Insurance Benefits
DID Data Item Description
DIEC Disability Insurance Elective Coverage
Differential Charging Charging business customers different rates for the same work, typically to dampen demand or to generate revenue for spare capacity. This can also be used to encourage off-peak or night-time running.
Direct Cost A cost that is incurred for, and can be traced in full to a product, service, cost center or department. This is an allocated cost. Direct costs are direct materials, direct wages and direct expenses. See also 'indirect cost'.
Disaster Recovery Planning A series of processes that focus only upon the recovery processes, principally in response to physical disasters, that are contained within BCM.
DISC Delivery Information Systems to Customers
Discounted Cashflow An evaluation of the future net cashflows generated by a capital project by discounting them to their present-day value. The two methods most commonly used are: " Yield method, for which the calculation determines the internal rate of return (IRR) in the form of a percentage " Net present value (NPV) method, in which the discount rate is chosen and the answer is a sum of money.
Discounting The offering to business customers of reduced rates for the use of off-peak resources. See also 'surcharging'.
Disk Cache Controller Memory that is used to store blocks of data that have been read from the disk devices connected to them. If a subsequent I/O requires a record that is still resident in the cache memory, it will be picked up from there, thus saving another physical I/O.
DJDE Dynamic Job Description Entry
DLCI Data Link Connector Identifier – A virtual circuit identifier unique to its local frame relay link, sometimes used interchangeably with the term ‘PVC’.
DLL Dynamic Link Library
DLSw Data Link Switching - DLSw provides a means of transporting SNA and NetBIOS traffic over an IP network.
DMH Department of Mental Health
DML Data Manipulation Language
DMS Data Management System
DMV Department of Motor Vehicles
DMZ Demilitarized Zone – A small network inserted as a "neutral zone" between OTech's Intranet and the outside public network.
DNS Domain Name System – The name / address resolution service used by the Internet.
DNS Registration The DNS registration of a Webster name puts the Website's address in a directory that allows users to find the website on the Internet based upon its website address.
DO District Office
DoD Department of Defense
DOE Department of Education
DOF Department of Finance
DOL (U.S.) Department of Labor
Domain The domain name is the text name used to locate a website on the Internet.
DOR Department of Rehabilitation
DOSL Disaster Off-Site Library
DOU Document Of Understanding – A formal agreement between several business entities.
Downtime Total period that a service or component is not operational, within agreed service times.
DPA Department of Personnel Administration
DPD Data Packed Descriptors
DPI Dots per inch
DPM Data Processing Manager
DR Disaster Recovery
DRMS Document Retrieval and Management System
DRP Disaster Recovery Plan(ning)
DS1 (DS-1) – Digital Signal / Data Service, Level 1 – Used interchangeably in North America with the term ‘T1’ although ‘DS1’ refers to the digital signal and ‘T1’ refers to the physical transmission media (optical or metallic cable). Data rate is 1.544 Mbps.
DS3 (DS-3) – Digital Signal / Data Service, Level 3 – Used interchangeably in North America with the term ‘T3’ although ‘DS3’ refers to the digital signal and ‘T3’ refers to the physical transmission media (optical or metallic cable). Data rate is 45 Mbps.
DSD Detailed System Design
DSL Definitive Software Library - The library in which the definitive authorized versions of all software CIs are stored and protected. It is a physical library or storage repository where master copies of software versions are placed. This one logical storage area may, in reality, consist of one or more physical software libraries or filestores. They should be separate from development and test filestore areas. The DSL may also include a physical store to hold master copies of bought-in software, e.g., fireproof safe. Only authorized software should be accepted into the DSL, strictly controlled by Change and Release Management. The DSL exists not directly because of the needs of the Configuration Management process, but as a common base for the Release Management and Configuration Management processes. OR Digital Subscriber Line – A dedicated high speed digital circuit between a residence or business site and a telephone company's central office.
DSMan Document Server Manager
DSS Department of Social Services
DSU Data Service Unit – A device needed to connect customer premise equipment to digital transmission facilities. A DSU takes information from a LAN device and creates digital information suitable for public transmission facilities. It is normally used in conjunction with a CSU.
Duplex (Full and Half) Full duplex line/channel allows simultaneous transmission in both directions. Half duplex line/channel is capable of transmitting in both directions, but only in one direction at a time.
DWB Disabled Widow/Widower Benefits

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E
EA Emergency Assistance
EAP Emergency Assistance Program or Employee Assistance Program
EAPD Emergency Request Advanced Planning Document
EAR Employee Action Request
EAS Eligibility and Assistance Standards
EBR Enrolled Bill Report
EBT Electronic Benefit Transfer
Echoing A reflection of the transmitted signal from the receiving end; a visual method of error detection in which the signal from the originating device is looped back to that device so that it can be displayed.
ECIP Energy Crisis Intervention Program
ED/BC Eligibility Determination/Benefit Calculation
EDA Employee Development Appraisal
EDD Employment Development Department
EDI Electronic Data Interchange
EDM EMC's Data Manager - used for data backup.
EDP Electronic Data Processing
EDS Electronic Data Services
EEO Equal Employment Opportunity or Equal Employment Officer
EEOAC Equal Employment Opportunity Advisory Committee
EEOC Equal Employment Opportunity Commission
EF Enhanced Funding
EFFP Enhanced Federal Funding Participation
EFQM European Foundation for Quality Management
EFT Electronic Fund Transfer
EIC Earned Income Credit
EITC Earned Income Tax Credit
Elements of Cost The constituent parts of costs according to the factors upon which expenditure is incurred viz., materials, labor and expenses.
EMSA Emergency Medical Services Authority
End User See 'User'
Environment A collection of hardware, software, network communications and procedures that work together to provide a discrete type of computer service. There may be one or more environments on a physical platform, e.g., test, production. An environment has unique features and characteristics that dictate how they are administered in similar, yet diverse manners.
EOG Educational Opportunity Grant
EP Elementary Process
ER Emergency Response
ERP Enterprise Resource Planning
ERRMan Error String Manager
ERS Expenditure Report System
ES Eligibility Supervisor or Expedited Services
ESL English as a Second Language
ESP Execution Scheduling Processor
ESS Electronic Spreadsheet
ETR Estimated Time for Restoral
ETS Education and Training Services
EW Eligibility Worker
EXCOM Executive Communications System (aka PROFS)
EXIN Examen Institute
Expert User See 'Super User'
External Target One of the measures against which a delivered IT service is compared, expressed in terms of the customer's business.

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F
FACES Fully Automated Child Support Enforcement System
FAIR Food Stamp Automated Issuance & Reporting System
FAMIS Family Assistance Management Information System
FC Foster Care
FCIS Foster Care Information System
FCR Federal Case Registry
FCS Food and Consumer Service
FCSD Family and Childrens Services Division
FDC Family Day Care
FDCH Family Day Care Home
FDDI Fiber Distributed Data Interface – FDDI provides 100 Mbps over optical fiber, and is often used as a LAN backbone.
FDR Fast DASD Restore
FECN Forward Explicit Congestion Notification – Used for network congestion management. A FECN is a frame relay control bit used to indicate that the frame has encountered a congested path on its way across the network.
FEHA Fair Employment and Housing Act
FEIN Federal Employer Identification Number
FEMA Federal Emergency Management Agency
FEP Front End Processor – A device used in IBM mainframe networks that provides connectivity between networking devices and a mainframe. A FEP is also referred to as a communications controller.
FFA Foster Family Agency
FFH Foster Family Home
FFP Federal Financial Participation
FFY Federal Fiscal Year
FH Fair Hearing
FICA Federal Insurance Contribution Act
FIPS Federal Information Processing Standard
First-Line Support Service Desk call logging and resolution (on agreed areas, for example, MS Word).
First Level Help First Level Help is the initial contact point that end users call when they need assistance with a software application, computer hardware or other problem. In relation to OTech service standards, the First Level Help is usually the OTech's customer's own help desk, the Network Operations Center (NOC).
First Time Fix Rate Commonly used metric, used to define incidents resolved at the first point of contact between a customer and the Service Provider, without delay or referral, generally by a front line support group such as a help desk or Service Desk. First time fixes are a sub-set of remote fixes.
FIT Federal Income Tax Withholding
FM Family Maintenance
FMIS Financial Management Information System
FMLA Family Medical Leave Act
FO Field Office
Formdefs Form Definitions
FPMIS Federal Fiscal and Personnel Management Information System
FPPC Fair Political Practices Commission
FR Family Reunification
FRAD Frame Relay Access Device – A device, typically a router, that connects a business to a frame relay network. FRADs convert a data stream into frames for transmission over a Frame Relay network and recreates a data stream from incoming frames.
Frame Relay A shared, packet-oriented network provided by telephone carriers.
FRP Funding Request Proposal
FS Food Stamp
FSA88 Family Support Act of 1988
FSC Forward Schedule of Change - Contains details of all the changes approved for implementation and their proposed implementation dates. It should be agreed with the customers and the business, Service Level Management, the Service Desk and Availability Management. Once agreed, the Service Desk should communicate to the user community at large any planned additional downtime arising from implementing the changes, using the most effective methods available.
FSD Family Support Director OR Family Support Division OR Full Scale Development
FSET Food Stamp Employment and Training
FSLA Fair Labor Standards Act
FSOLIS Food Stamp Online Issuance System
FSP Food Stamp Program
FSR Feasability Study Report
FTA Fault Tree Analysis
FTAP Family Transition Assistance Program
FTB Franchise Tax Board
FTE Full Time Equivalent
FTP File Transfer Protocol – A TCP/IP Application Layer protocol used to transfer files between two computers.
Full Cost The total cost of all the resources used in supplying a service, i.e., the sum of the direct costs of producing the output, a proportional share of overhead costs and any selling and distribution expenses. Both cash costs and notional (non-cash) costs should be included, including the cost of capital. See also 'Total Cost of Ownership'.
Full Release All components of the Release unit are built, tested, distributed and implemented together. See also 'Delta Release'.
FY Fiscal Year - An accounting period covering 12 consecutive months. In the public sector, this financial year generally coincides with the fiscal year, which runs from July 1 through June 30.

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G
GA General Assistance
GAIN Greater Avenues for Independence
GAO General Accounting Office
GAR Governor's Action Requested
Gateway Equipment which is used to interface networks so that a terminal on one network can communicate with services or a terminal on another.
GB (Gbps) - Gigabits (or billions of bits) per second.
GC Government Code
GCCA Greater California Carehome Association
GDDM Graphical Data Display Manager
GDG Generation Data Group
GED General Equivalency Diploma
GEN System Generation instructions to follow in order to put in network definitions for printer terminals connected to the network in order for them to work.
GIS Geographic Information Systems
GLSIP Group Legal Services Insurance Plan
GOAR Governor's Office Action Requested
GovOps Government Operations Agency
GR General Relief
Gradual Recovery Previously called 'cold stand-by', this is applicable to organizations that do not need immediate restoration of business processes and can function for a period of up to 72 hours, or longer, without a re-establishment of full IT facilities. This may include the provision of empty accommodation fully equipped with power, environmental controls and local network cabling infrastructure, telecommunications connections, and available in a disaster situation for an organization to install its own computer equipment.
GSD General System Design
GTC Government Technology Conference
GUI Graphical User Interface

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H
Hard Charging Descriptive of a situation where, within an organization, actual funds are transferred from the customer to the IT organization in payment for the delivery of IT services.
Hard Fault The situation in a virtual memory system when the required page of code or data that a program was using has been redeployed by the operating system for some other purpose. This means that another piece of memory must be found to accommodate the code or data, and will involve physical reading/writing of pages to the page file.
HCFA Health Care Financing Administration
HD Help Desk
HEAP Home Energy Assistance Program
HEP Health Enhancement Program
HLM High Level Milestone
Host A host computer comprises the central hardware and software resources of a computer complex, e.g., CPU, memory, channels, disk and magnetic tape I/O subsystems plus operating and applications software. The term is used to denote all non-network items.
Hot Stand-By See 'Immediate Recovery.'
HQ Headquarters
HR Human Resources
HRIS Human Resource Information System
HSFO Human Services Finance Officers
HUD Department of Housing and Urban Development
HW/SW Hardware/Software
HWA Health and Welfare Agency (name change effective 1/1/99)
HWDC Health and Welfare Data Center

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I
I/O Input/Output
IA Impact Assessment / Analysis - The identification of critical business processes, and the potential damage or loss that may be caused to the organization resulting from a disruption to those processes. Business impact analysis identifies: " The form the loss or damage will take " How that degree of damage or loss is likely to escalate with time following an incident " The minimum staffing, facilities and services needed to enable business processes to continue to operate at a minimum acceptable level " The time within which they should be recovered The time within which full recovery of the business processes is to be achieved is also identified.
IAA Interagency Agreement
IAPD Implementation Advance Planning Document
IAPDU Implementation Advance Planning Document - Update
IBM Internation Business Machines Corporation
IBPS Integrated Benefits Payment System
ICAM Integrated Computer-Aided Manufacturing
ICPC Interstate Contact on the Placement of Children
ICT Information and Communications Technology - Telecommunications and Data Networking Technologies into a single technology.
ICWG Interface Control Working Group
ID Identification
IDEF ICAM Definition
IDM Invoke Data Map
IDMS Integrated Database Management System
IDP Individual Development Plan
IDS Intrusion Detection System – Hardware and/or software that monitors machines or networks for anomalies, attempted breaches, compromises and general misuse.
IE Information Engineering
IEEE Institute of Electrical and Electronic Engineers
IEF Information Engineering Facility
IEVS Income Eligibility Verification System
IEVS/PVS Income Eligibility Verification System/Payment Verification System
IFB Invitation for Bid
IHSS In-Home Supportive Services
IML Initial Microcode Load, all LPARS on box being IML'd are down during IML
IMM Invoke Medium Map
Immediate Recovery Previously called 'hot stand-by', provides for the immediate restoration of services following any irrecoverable incident. It is important to distinguish between the previous definition of 'hot stand-by' and 'immediate recovery'. Hot stand-by typically referred to availability of services within a short time-scale such as 2 or 4 hours whereas immediate recovery implies the instant availability of services.
Impact Measure of the business criticality of an incident. Often equal to the extent to which an incident leads to distortion of agreed or expected Service Levels.
Impact Code Simple code assigned to incidents and problems, reflecting the degree of impact upon the customer's business processes. It is the major means of assigning priority for dealing with incidents.
Impact Scenario Description of the type of impact on the business that could follow a business disruption. Usually related to a business process and will always refer to a period of time, e.g., customer services will be unable to operate for two days.
IMS Interagency Mail Station
Incident Any event which is not part of the standard operation of a service and which causes, or may cause, an interruption to, or a reduction in, the quality of that service.
Incident Control The process of identifying, recording, classifying and progressing incidents until affected services return to normal operation.
Indirect Cost A cost incurred in the course of making a product providing a service or running a cost centre or department, but which cannot be traced directly and in full to the product, service or department, because it has been incurred for a number of cost centers or cost units. These costs are apportioned to cost centers/cost units. Indirect costs are also referred to as overheads. See also 'direct cost'.
Informed Customer An individual, team or group with functional responsibility within an organization for ensuring that spend on IS/IT is directed to best effect, i.e., that the business is receiving value for money and continues to achieve the most beneficial outcome. In order to fulfill its role the 'Informed' customer function must gain clarity of vision in relation to the business plans and ensure that suitable strategies are devised and maintained for achieving business goals. The 'informed' customer function ensures that the needs of the business are effectively translated into a business requirements specification, that IT investment is both efficiently and economically directed, and that progress towards effective business solutions is monitored. The 'informed' customer should play an active role in the procurement process, e.g., in relation to business case development, and also in ensuring that the services and solutions obtained are used effectively within the organization to achieve maximum business benefits. The term is often used in relation to the outsourcing of IT/IS. Sometimes also called 'intelligent customer'.
INS Immigration and Naturalization Service
Interface Physical or functional interaction at the boundary between Configuration Items.
Intermediate Recovery Previously called 'warm stand-by', typically involves the re-establishment of the critical systems and services within a 24 to 72 hour period, and is used by organizations that need to recover IT facilities within a predetermined time to prevent impacts to the business process.
Internal Target One of the measures against which supporting processes for the IT service are compared. Usually expressed in technical terms relating directly to the underpinning service being measured.
Invocation (of Business Recovery Plans) Putting business recovery plans into operation after a business disruption.
Invocation (of Stand-By Arrangements) Putting stand-by arrangements into operation as part of business recovery activities.
Invocation and Recovery Phase The second phase of a business recovery plan.
IOS Internetworking Operating System – Cisco IOS Software is the network infrastructure software that controls Cisco network devices.
IP Internet Protocol – A protocol by which data is sent from one computer to another on the Internet. One of the two main parts of the TCP/IP protocol suite. (The term ‘IP’ is sometimes mistakenly used in place of ‘TCP/IP’.)
IP Address A numeric identifier for a computer on a TCP/IP network.
IPA Information Practices Act
IPD Implementation Planning Document
IPDS Intelligent Printer Data Stream
IPL Initial Program Load, LPAR is down during IPL
IPO Include Page Overlay
IPS Intrusion Prevention System – Hardware and/or software that has the ability to detect attacks on machines and networks and prevent the attack from being successful.
IPX Internetwork Packet eXchange – A protocol used by Novell NetWare clients and servers.
IR Incident Record or Investigative Report
IRCA Immigration Reform Control Act
IRR Internal Rate of Return
IRS Internal Revenue Service
IS Information System(s) - The means of delivering information from one person to another; ICT is the technical apparatus for doing so. OR Information Service(s)
ISAWS Interim Statewide Automated Welfare System
ISDN Integrated Services Digital Network – A set of international standards for access to all-digital public telecommunications networks.
ISEB Information Systems Examination Board
ISIS Integrated Statewide Information System
ISO Information Standards Organization
ISO 9001 The internationally accepted set of standards concerning Quality Management Systems.
ISPF Interactive System Productive Facility
ISSC Integrated Systems Soluctions Corporation (subsidiary of IBM)
IST Information System Technician
IT Information Technology
IT Accounting The set of processes that enable the IT organization to account fully for the way money is spent (particularly the ability to identify costs by customer, by service and by activity).
IT Directorate The part of an organization charged with developing and delivering the IT services.
IT Infrastructure The sum of an organization's IT related hardware, software, data telecommunication facilities, procedures and documentation.
IT Service A described set of facilities, IT and non-IT, supported by the IT Service Provider that fulfills one or more needs of the customer and that is perceived by the customer as a coherent whole.
IT Service Provider The role of IT Service Provider is performed by any organizational units, whether internal or external, that deliver and support IT services to a customer.
ITAMM IT Availability Metrics Model
ITC Information Technology Committee
ITEC IT Executive Committee
ITIL Information Technology Infrastructure Library - a set of guides on the management and provision of operational IT services.
ITLA IT Leadership Academy
ITP Invitation to Partner
ITPOD IT Project Oversight Division
ITSD Information Technology Services Division
ITSM Information Technology Service Management
itSMF IT Service Management Forum
IUOE International Union of Operating Engineers
IV-A Welfare Portion of the Social Security Act
IV-D Child Support Portion of the Social Security Act
IVR Interactive Voice Response
IVV Independent Verification and Validation (IV&V)

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J
JAD Joint Application Design
JCL Job Control Language
JD Job Description
JDE Job Description Entry
JDL Job Description Language
JES2 Job Entry Subsystem 2
JJIS Juvenile Justice Information System
JOB Job Opportunity Bulletin
JOBS Job Opportunities and Basic Skills
JTPA Job Training Partnership Act

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K
KB (Kbps) - Kilobits (or thousands of bits) per second.
KBS Knowledge-Based Skills
KE Known Error - An incident or problem for which the root cause is known and for which a temporary Work-around or a permanent alternative has been identified. If a business case exists, an RFC will be raised, but, in any event, it remains a known error unless it is permanently fixed by a change.
KEDB Known Error Data Base
KEL Known Error Log
KER Known Error Record or Report
Key Business Drivers The attributes of a business function that drive the behavior and implementation of that business function in order to achieve the strategic business goals of the company.
Key Success Indicator A measurement of success or maturity of a project or process. See also 'Critical Success Factor'.
KIDZ Program with Kern County (acronym doesn't stand for anything)
Knowledge Management Discipline within an organization that ensures that the intellectual capabilities of an organization are shared, maintained and institutionalized.
KPI Key Performance Indicator - A measurable quantity against which specific Performance Criteria can be set when drawing up the SLA.
KSAB Knowledge, Skill, Ability and Behaviors
KSF Key Success Factor(s)

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L
LA CIS Los Angeles Client Information System
LAN (Local Area Network) – A LAN is a group of computers and associated devices that share common communications line(s) and typically share the resources of one or more servers within a small geographic area (for example, within an office building). Usually, the server(s) contain(s) applications and data storage that are shared in common by multiple computer users.
LAO Legislative Analyst's Office
LATA Local Access Transport Area – Geographic calling areas that divide states into regional toll calling areas.
Latency The elapsed time from the moment when a seek was completed on a disk device to the point when the required data is positioned under the read/write heads. It is normally defined by manufacturers as being half the disk rotation time.
LCA Legal and Control Agency
LEAA Law Enforcement Administration Assistance
LEADER Los Angeles Eligibility, Automated Determination, Evaluation and Reporting System
LEAP Limited Examination Appointment Program
Lifecycle A series of states, connected by allowable transitions. The lifecycle represents an approval process for Configuration Items, problem reports and change documents.
LIS Licensing Information System
LMIMS Lockheed Martin Information Management Systems
LOA Leave of Absence
Logical I/O A read or write request by a program. That request may, or may not, necessitate a physical I/O. For example, on a read request the required record may already be in a memory buffer and therefore a physical I/O is not necessary.
LPI Lines per inch
LTC Long-term Care

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M
M&O Maintenance and Operations
M/W/DVBE Minority/Women/Disabled Veteran Business Enterprise
MAA Mutal Assistance Association
MAB Merit Award Board
MAGIC Merced Automated Global Information Control
MAN Metropolitan Area Network – A data network designed to connect locations within a town or city. In terms of geographic breadth, MANs are larger than LANs, but smaller than WANs. MANs are usually characterized by very high-speed connections using fiber optical cable or other digital media.
MAP Maximum Aid Payment
Marginal Cost The cost of providing the service now, based upon the investment already made.
MAS Maximum Aid Standard
MAT Minimum Aid Table
Maturity Level/Milestone The degree to which BCM activities and processes have become standard business practice within an organization.
MB (Mbps) - Megabits (or millions of bits) per second.
MBC Management by Commitment or Management by Objection
MBS Maximum Basic Standard
MBSAC Minimum Basic Standard of Adequate Care
MC Management Class
MCCA Medi-Cal Catastrophic Care Act
MCR Maintenance Change Request
MDTA Manpower Development and Training Act
ME Management Evaluation
MEDS Medi-Cal Eligibility Data System
MEDS/CDB Medi-Cal Eligibility Data System/Central Data Base
MER/MEOR Medical Evidence of Record
Metric Measurable element of a service process or function.
MI Management Information
MICS MVS Integrated Control System
MIPS Millions of Instructions per Second
MIS Management Information System
MISAC Municipal Information Systems Association of California
MM Management Memorandum
MMS Medi-Cal Management System
MOU Memorandum of Understanding
MPB Maximum Participation Base
MPSAWS Multiple Platform Statewide Automated Welfare System
MQ Minimum Qualifications
MQS Minimum Qualifications
MRA Master Rental Agreements
MRMIB Managed Risk Medical Insurance Board
MSA Merit Salary Adjustment or Master Services Agreement
MSDS Material Safety Data Sheets
MST Management Services Technician
MTBF Mean Time Between Failure
MTBSI Mean Time Between System/Service Incidents
MTTF Mean Time to Fix
MTTR Mean Time to Repair
MVS Multiple Virtual Storage
MVS/XA Multiple Virtual System/Extended Architecture

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N
N/A Non Applicable
NADE National Association of Disability Examiners
NAFS Non-Assistance Food Stamps
NAPAS Napa Automated Public Assistance System
NARA Notice of Anticipated Regulatory Action
NASCIO National Association of State Chief Information Officers
NASIRE National Association of State Information Resources Executives
NAT Network Address Translation – A service that translates an internal private address to a public address to enable connectivity outside of the OTech network.
NCAC Northern California Appeals Committee
NCDDD National Council of Disability Determination Directors
NCP Network Control Program
NCSL National Council of State Legislators
NCYL National Center for Youth Law
NDI Non-Industrial Disability Insurance
NetBIOS Network Basic Input/Output System – A program that was written specifically to allow the sharing of information between Windows computer systems.
NIC Network Interface Card – An expansion board that allows a computer to be connected to a network.
NICS Network Integration and Connectivity Services – The section of the OTech Telecommunications Division that coordinates network changes, tracks telecommunications equipment and maintains an up-to-date level of customer site telecommunications hardware.
NJE Network Job Entry
NOA Notice of Action
NOAA Notice of Adverse Action
NOC Network Operations Center (OTech Help Desk) – The section of the OTech Telecommunications Division that provides a central point of contact for network and system problems and monitors the network, server and mainframe environments.
NOPA Notice of Personnel Action
NPV Net Present Value
NR Non-Routine
NSS Network Software Support – The section of the OTech Telecommunications Division responsible for designing, configuring and troubleshooting the OTech WAN and LAN.

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O
OA Office Assistant or Office Automation
OAH Office of Administrative Hearings
OAL Office of Administrative Law
OAS Old Age Security
OASDI Old Age, Survivors, and Disability Insurance
OASDIB Old Age, Survivors, and Disability Insurance Benefits
OBRA Omnibus Budget Reconciliation Act
OC-1 Optical Carrier, Level 1 – A high speed digital data connection over fiber optic lines with a rate of 51.840 Mbps.
OC-96 Optical Carrier, level 96 – A high speed digital data connection over fiber optic lines with a rate of 4.976 Gbps.
OCAP Office of Child Abuse Prevention
OCIO Office of Chief Information Officer
OCJP Office of Criminal Justice Planning
OCM Organizational Change Management
OCR Optical Character Recognition
OCS Office of Child Support
ODA Office of Deaf Access
ODBC Open Database Connectivity
ODH Office of Disability Hearings
ODT Organizational Design Team
OE&E Operating Expenses & Equipment
OGC Office of Government Commerce
OGL Overlay Generation Language
OHA Office of Hearings and Appeals
OHDS Office of Human Development Services
OIG Office of Inspector General
OIS Office of Information Systems became California Information Security Office
OJT On-the-Job Training
OLA Operational Level Agreement - An internal agreement covering the delivery of services which support the IT organization in their delivery of services.
OLE Object Linking and Embedding
OMB Office of Management and Budget
OP Outright Purchase
Operating Costs Those costs resulting from the day-to-day running of the IT services section, e.g., staff costs, hardware maintenance and electricity, and relating to repeating payments whose effects can be measured within a short time-frame, usually less than the 12-month financial year.
Operations All activities and measures to enable and/or maintain the intended use of the ICT infrastructure.
OPF Official Personnel File
Opportunity Cost(or True Cost) The value of a benefit sacrificed in favor of an alternative course of action. That is the cost of using resources in a particular operation expressed in terms of forgoing the benefit that could be derived from the best alternative use of those resources.
OPR Office of Planning and Research
ORP Operational Recovery Plan
OSA&E Office of State Audits and Evaluation
OSB Office of Services to the Blind
OSHPD Office of Statewide Health Planning and Development
OSMB Office of Small and Minority Business
OST Office of Systems and Technology
OT Office Technician or Overtime
OTech Office of Technology Services (formerly DTS – Department of Technology Services)
Outsourcing The process by which functions performed by the organization are contracted out for operation, on the organization's behalf, by third parties.
Overheads The total of indirect materials, wages, and expenses.
Overlays Electronic Forms

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P
PA Public Assistance
PAC Policy Advisory Committee
PAD Package Assembly/Disassembly Device A device that permits terminals, which do not have an interface suitable for direct connection to a packet switched network, to access such a network. A PAD converts data to/from packets and handles call set-up and addressing.
PAFS Public Assistance Food Stamps
Page Fault A program interruption that occurs when a page that is marked 'not in real memory' is referred to by an active page.
Page Segments Sections of predefined data that can be merged with other data on a page.
Pagedefs Page Definitions
Paging The I/O necessary to read and write to and from the paging disks: real (not virtual) memory is needed to process data. With insufficient real memory, the operating system writes old pages to disk, and reads new pages from disk, so that the required data and instructions are in real memory.
PAL Project Approval Lifecycle
PALS Portable Analyst Laptop System
PAPD Planning Advance Planning Document
PAPDU Planning Advance Planning Document Update
PAW Public Assistance Withholding
PBX Private Branch Exchange
PC Personal Computer
PCA Program Cost Account
PCI Peripheral Component Interface
PCL Printer Control Language
PCMCIA Personal Computer Memory Card International Association
PCR Processing Credit Request
PD Position Description Form
PD0005 Alternative title for the BSI publication 'A Code of Practice for IT Service Management'.
PDA Personal Digital Assistance
PDL Print Description Language
Pen.C. Penal Code
PER Project Evaluation Review
PERB Public Employment Relations Board
Percentage Utilization The amount of time that a hardware device is busy over a given period of time. For example, if the CPU is busy for 1800 seconds in a one-hour period, its utilization is said to be 50%.
Performance Criteria The expected levels of achievement which are set within the SLA against specific Key Performance Indicators.
PERS Public Employees' Retirement System
PG Prospect Green/Gold Camp locations
Phantom Line Error A communications error reported by a computer system that is not detected by network monitoring equipment. It is often caused by changes to the circuits and network equipment (e.g., re-routing circuits at the physical level on a backbone network) while data communications is in progress.
Physical I/O A read or write request from a program has necessitated a physical read or write operation on an I/O device.
PI Permanent Intermittent
PIC Personnel Information/Communications OR Private Industry Council OR Programmable Interrupt Controller
PID Project Initiation Document
PIER Post Implementation Evaluation Report
PIF Program Information File
PIM Personal Information Manager
PIN Personal Identification Number or Purchasing Information Network
PIO Public Information Officer
PIT Personal Income Tax
PL Public Law
PM Preventative Maintenance OR Problem Management - Process that minimizes the effect on customer(s) of defects in services and within the infrastructure, human errors and external events.
PMBOK Project Management Body of Knowledge
PMF Print Management Facility
PMIS Personnel Management Information System
PMO Program Management Office
PMP Project Management Professional
PMWG Project Management Work Group
PnP Plug and Play
PO Purchase Order
POP Point Of Presence – A physical transfer point between two networks. OTech POP sites are generally the location where the OTech network is connected to a county network.
POS Point of Sale
POTS Plain Old Telephone Service - Basic analog telephone service with no frills or special facilities.
PP Permanent Placement
PPFA Page Printer Formatting Aid
PPP Point-to-Point Protocol
Prime Cost The total cost of direct materials, direct labor and direct expenses. The term prime cost is commonly restricted to direct production costs only and so does not customarily include direct costs of marketing or research and development.
PRINCE2 Projects IN Controlled Environments - The standard UK government method for Project Management.
Priority Sequence in which an incident or problem needs to be resolved, based on impact and urgency.
problem Unknown underlying cause of one or more incidents.
Problem Board A Remedy view that lists all problems and a brief description of the problem, who is responsible, the date of occurrence and the problem resolution date.
Process A connected series of actions, activities, changes, etc., performed by agents with the intent of satisfying a purpose or achieving a goal.
Process Control The process of planning and regulating, with the objective of performing the process in an effective and efficient way.
PROFS Mainframe IBM Electronic Mail System
Program A collection of activities and projects that collectively implement a new corporate requirement or function.
Provider An organization concerned with the provision of IT Services.
PRW ORA Personal Responsibility and Work Opportunity Reconciliation Act
PS Personal Services
PSA Projected Service Availability
PSAF Print Services Access Facility
PSD Proposed System Design
PSE Public Service Employment
PSG Priority Setting Group
PSP Peer Support Program
PSR Project Status Conference Room
PSS Personnel Services Specialist
PT Personnel Transactions
PTP Point-to-Point - A dedicated data link that connects only two stations.
PVC Permanent Virtual Circuit – A logical connection that uniquely defines the path between two endpoints in a frame relay network.
PVCS Program Version Control System
PWG Project Work Group
PY Personnel Year Equivalent

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Q
Q & A Questions and Answers
QA Quality Assurance
QAA Quality Assurance Advisor
QAP Qualification Appraisal Panel
QBE Query by Example
QC Quality Control
QC/TQM Quality Control Total Quality Management
QCMIS Quality Control Management Information System
QMB Qualified Medicare Beneficiary
QMS Quality Management System
Quality of Service An agreed or contracted level of service between a service customer and a Service Provider.
QUEST Quality, Understanding, Excellence, Service, Trust
Queuing Time Queuing time is incurred when the device, which a program wishes to use, is already busy. The program therefore has to wait in a queue to obtain service from that device.

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R
R&CR Rates and Cost Recovery
R&T Code Revenue and Taxation Code
RA Reasonable Accommodation
RAC Research Advisory Committee
RACF Resource Access Control Facility
RAID Redundant Array of Inexpensive Disks - a mechanism for providing data resilience for computer systems using mirrored arrays of magnetic disks. Different levels of RAID can be applied to provide for greater resilience.
RAM Random Access Memory
RAP Repatriate Assistance Program
Rapid Change The Rapid Change system is a Web browser-based application installed on a secure server. The Rapid Change system may be used to request changes that don't normally require approvals such as updates to DNS, VPN , RLD, and firewall rule sets.
RC Reporting Code
RCFE Residential Care Facility for the Elderly
RDO Regular Day Off
RDR Rate Development Request
Reference Data Information that supports the plans and action lists, such as names and addresses or inventories, which is indexed within the plan.
Region IX Western Region: Federal Agencies (Offices in San Francisco)
Release A collection of new and/or changed CIs which are tested and introduced into the live environment together.
Remedy Application used by OTech to report and track trouble tickets.
Remote Fixes Incidents or problems resolved without a member of the support staff visiting the physical location of the problems. Note: Fixing incidents or problems remotely minimizes the delay before the service is back to normal and is therefore usually cost-effective.
Resource Cost The amount of machine resource that a given task consumes. This resource is usually expressed in seconds for the CPU or the number of I/Os for a disk or tape device.
Resource Profile The total resource costs that are consumed by an individual on-line transaction, batch job or program. It is usually expressed in terms of CPU seconds, number of I/Os and memory usage.
Resource Unit Costs Resource units may be calculated on a standard cost basis to identify the expected (standard) cost for using a particular resource. Because computer resources come in many shapes and forms, units have to be established by logical groupings. Examples are: " CPU time or instructions " Disk I/Os " Print lines " Communication transactions.
Resources The IT services section needs to provide the customers with the required services. The resources are typically computer and related equipment, software, facilities or organizational (people).
Return to Normal Phase The phase within a business recovery plan which re-establishes normal operations.
RFA Request for Adjustment
RFB Request for Bids
RFC Request for Change - Form, or screen, used to record details of a request for a change to any CI within an infrastructure or to procedures and items associated with the infrastructure. OR Residual Functional Capacity
RFI Request for Information
RFO Reason for Outage
RFP Request for Proposal – A document providing the detailed description of services being bid on.
RFQ Request for Quotations
RI Referential Integrity
RID Physical Location in the Mapper Database
RIRO Roll In, Roll Out - Used on some systems to describe swapping.
RISC Reduced Instruction-Set Computing
Risk A measure of the exposure to which an organization may be subjected. This is a combination of the likelihood of a business disruption occurring and the possible loss that may result from such business disruption.
Risk Analysis The identification and assessment of the level (measure) of the risks calculated from the assessed values of assets and the assessed levels of threats to, and vulnerabilities of, those assets.
Risk Management The identification, selection and adoption of countermeasures justified by the identified risks to assets in terms of their potential impact upon services if failure occurs, and the reduction of those risks to an acceptable level.
Risk Reduction Measure Measures taken to reduce the likelihood or consequences of a business disruption occurring (as opposed to planning to recover after a disruption).
RLD Remote LAN Dial – The OTech RLD offering is a direct dial-up connection that allows access to the OTech internal network.
RMF Resource Measurement Facility
ROI Return on Investment - The ratio of the cost of implementing a project, product or service and the savings as a result of completing the activity in terms of either internal savings, increased external revenue or a combination of the two. For instance, in simplistic terms if the internal cost of ICT cabling of office moves is $100,000 per annum and a structured cabling system can be installed for $300,000, then an ROI will be achieved after approximately three years.
Role A set of responsibilities, activities, and authorizations
ROM Read-only Memory
Rotational Position Sensing A facility which is employed on most mainframes and some minicomputers. When a seek has been initiated the system can free the path from a disk drive to a controller for use by another disk drive, while it is waiting for the required data to come under the read/write heads (latency). This facility usually improves the overall performance of the I/O subsystem.
Router A network device used in OTech's network to interconnect remote and central network components.
RPA Request for Personnel Action
RSDHI Retirement Survivors, Disability Health Insurance
RTDS Remote Telephone Dictation Service
RTM Requirements Traceability Matrix
RTS Request Tracking System
RU Reporting Unit
RUNS Executables

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S
SA Student Assistant
SAA System Application Architecture
SAC/D Software Acceptance Certificate/Document
SACSS Statewide Automated Child Support System
SACWIS Statewide Automated Child Welfare Information Systems Statewide Automated Child Welfare Information Systems
SAM State Administrative Manual
SAOM Strategic Alignment Objectives Model - Relation diagram depicting the relation between a business function and its business drivers and the technology with the technology characteristics. The SAOM is a high-level tool that can help IT services organizations to align their SLAs, OLAs and acceptance criteria for new technology with the business value they deliver.
SAOR State Agency Operations Review
SAR Secretary's Action Request
SAS Statistical Analysis Software
SAVE Systematic Alien Verification for Entitlements
SAWS Statewide Automated Welfare System
SB Senate Bill
SB CWS San Bernardino Child Welfare Services
SBCS Server Based Computing
SCAC Southern California Appeals Committee
SCI Software Configuration Item - As 'Configuration item', excluding hardware and services. OR Statewide Client Index
SCIF State Compensation Insurance Fund
SCLM Software Configuration Library Manager
SCM Service Capacity/Supply Chain Management
SCO State Controller's Office
SCR Senate Consurrent Resolution
SCS SNA Character String
SCSA State and Consumer Services Agency
SCSI Small Computer System Interface
SCTF State Children's Trust Fund
SD Service Desk
SDHS State Department of Health Services
SDHS-DSB State Department of Health Services - Data Systems Branch
SDI State Disability Insurance
SDLC Software Development Life Cycle
SDU State Disbursement Unit
Second-Line Support Where the fault cannot be resolved by first-line support or requires time to be resolved or local attendance.
Second Level Help Second Level Help is the contact point that an OTech customer's Help Desk (First Level Help) calls when they need assistance with a problem that they have determined is the responsibility of OTech. At the OTech, the Second Level Help is usually the OTech Network Software Support Section.
Security Management The process of managing a defined level of security on information and services.
Security Manager The Security Manager is the role that is responsible for the Security Management process in the Service Provider organization. The person is responsible for fulfilling the security demands as specified in the SLA, either directly or through delegation by the Service Level Manager. The Security Officer and the Security Manager work closely together.
Security Officer The Security Officer is responsible for assessing the business risks and setting the security policy. As such, this role is the counterpart of the Security Manager and resides in the customer's business organization. The Security Officer and the Security Manager work closely together.
Seek Time Occurs when the disk read/write heads are not positioned on the required track. It describes the elapsed time taken to move heads to the right track.
Segregation of Duties Separation of the management or execution of certain duties or of areas of responsibility is required in order to prevent and reduce opportunities for unauthorized modification or misuse of data or service.
SEIF Support Enforcement Incentive Fund
SEIU Service Employees International Union, AFL-CIO
Self-Insurance A decision to bear the losses that could result from a disruption to the business as opposed to taking insurance cover on the Risk.
Service One or more IT systems which enable a business process.
Service Achievement The actual Service Levels delivered by the IT organization to a customer within a defined life span.
Service Catalog Written statement of IT services, default levels and options.
Service Dependency Modeling Technique used to gain insight in the interdependency between an IT service and the Configuration Items that make up that service.
Service Desk The single point of contact within the IT organization for users of IT services.
Service Level The expression of an aspect of a service in definitive and quantifiable terms.
Service Management Management of Services to meet the customer's requirements.
Service Provider Third-party organization supplying services or products to customers.
Service Quality Plan The written plan and specification of internal targets designed to guarantee the agreed Service Levels.
Services The deliverables of the IT services organization as perceived by the customers; the services do not consist merely of making computer resources available for customers to use.
Severity Code Simple code assigned to problems and known errors, indicating the seriousness of their effect on the Quality of Service. It is the major means of assigning priority for resolution.
SFH Small Family Home
SFIS Statewide Fingerprint Imaging System
SFY State Fiscal Year
SGML Standard Generalized Markup Language
SI System Integration
SID Systems Integration Division
SIMM Single In-Line Memory Module
Simulation Modeling Using a program to simulate computer processing by describing in detail the path of a job or transaction. It can give extremely accurate results. Unfortunately, it demands a great deal of time and effort from the modeler. It is most beneficial in extremely large or time-critical systems where the margin for error is very small.
SIP Service Improvement Plan or Program
SIS SAWS Information System
SISA Staff Information Systems Analyst
SIT State Personal Income Tax Withholding
SJR Senate Joint Resolution
SLA Service Level Agreement – A document which defines the relationship between a service provider and service recipient. An SLA typically documents areas such as: the services to be delivered; performance, tracking and reporting; problem management; legal compliance and resolution of disputes; customer duties and responsibilities; termination of the service.
SLIAG State Legislation Impact Assistance Grant
SLIP Serial Line Internet Protocol
SLM Service Level Management - The process of defining, agreeing, documenting and managing the levels of customer IT service, that are required and cost justified.
SLO Service Level Objective
SMC Systems Management Controls
SME Subject Matter Expert
SMF Systems Management Facilities
SMO Service Maintenance Objective
SMRT State Medical Review Team
SMS System Manage Storage
SMT Service Management Team
SNA System Network Architecture – IBM’s proprietary network architecture and protocols.
SNMP Systems Network Management Protocol – SNMP is an application-layer protocol that facilitates the exchange of management information between network devices. It is part of the TCP/IP protocol suite.
SO Service Offering
SOA System Outage Analysis
SOCCO Society of California Care Home Operators
Soft Fault The situation in a virtual memory system when the operating system has detected that a page of code or data was due to be reused, i.e., it is on a list of 'free' pages, but it is still actually in memory. It is now rescued and put back into service.
Software Environment Software used to support the application such as operating system, database management system, development tools, compilers, and application software.
Software Library A controlled collection of SCIs designated to keep those with like status and type together and segregated from unlike, to aid in development, operation and maintenance.
Software Work Unit Software work is a generic term devised to represent a common base on which all calculations for workload usage and IT resource capacity are then based. A unit of software work for I/O type equipment equals the number of bytes transferred; and for central processors, it is based on the product of power and CPU time.
Solid State Devices Memory devices that are made to appear as if they are disk devices. The advantages of such devices are that the service times are much faster than real disks since there is no seek time or latency. The main disadvantage is that they are much more expensive.
SONET Synchronous Optical Network – A high speed synchronous network designed to run over optical fiber. A family of fiber optic transmission rates ranging from 51.84 Mbps to 13.22 Gbps that provides the flexibility to transport many digital signals with different capacities and to provide a design standard for manufacturers. The optical signal standards are designated OC-1, OC-2, etc. The basic building block is the OC-1 (51.84 Mbps) signal, chosen to accommodate a T3 signal.
SOR Senate Office of Research
SOW Statement of Work
SPA Staff Programmer Analyst
SPB State Personnel Board
Spec Sheet Specifies in detail what the customer wants (external) and what consequences this has for the Service Provider (internal) such as required resources and skills.
SPICE Software Process Improvement Capability determination
SPMO Statewide Project Management Office became California Project Management Office
SPOC Single Point of Contact
SPOF Single Point of Failure
SPR Special Project Report
SQL Structured Query Language
SQP Service Quality Plan
SR Service Request - Every incident not being a failure in the IT infrastructure. OR Senate Resolution
Sr. ISA Senior Information Systems Analyst
SRAM Static Random Access Memory
SRC State Records Center
SRD Systems Requirements Document
SRM Service Request Manager
SROA Statewide Restriction of Appointment (List)
SSA Social Security Administration or Staff Services Analyst
SSA Name/3 Search Software of America Name 3
SSADM Structured Systems Analysis and Design Method
SSI Supplemental Security Income
SSI/EVH Supplemental Security Income/Excess Value Home
SSI/SSP Supplemental Security Income/State Supplementary Program
SSL Secure Socket Layer – A commonly used protocol for managing the security of a message transmission on the Internet.
SSM Staff Services Manager
SSN Social Security Number
SSP State Supplementary Program
SSRS Social Services Reporting System
SSS System Software Specialist
Stakeholder Any individual or group who has an interest, or 'stake', in the IT service organization of a CSIP.
Stand-By Arrangements Arrangements to have available assets that have been identified as replacements should primary assets be unavailable following a business disruption. Typically, these include accommodation, IT systems and networks, telecommunications and sometimes people.
Standard Cost A predetermined calculation of how many costs should be under specified working conditions. It is built up from an assessment of the value of cost elements and correlates technical specifications and the quantification of materials, labor and other costs to the prices and/or wages expected to apply during the period in which the standard cost is intended to be used. Its main purposes are to provide bases for control through variance accounting, for the valuation of work in progress and for fixing selling prices.
Standard Costing A technique which uses standards for costs and revenues for the purposes of control through variance analysis.
STAR STAR – Statewide Technology Approval Reform
STAR/KIDS Support Through Automated Resources Keeping Integrated Data on System
STC State Training Center
STD Standard Form
STEPUP State Training and Employment Program for Unemployed Persons
STO State Treasurer's Office
Storage Occupancy A defined measurement unit that is used for storage type equipment to measure usage. The unit value equals the number of bytes stored.
STPD Statewide Technology Procurement Division
STPO Statewide Technology Procurement Office became Statewide Technology Procurement Division of the California Department of Technology
SUDC State Unemployment Disability Compensation
SUI State Unemployment Insurance
Super User In some organizations it is common to use 'expert' users (commonly known as super or expert users) to deal with first-line support problems and queries. This is typically in specific application areas, or geographical locations, where there is not the requirement for full-time support staff. This valuable resource, however, needs to be carefully coordinated and utilized.
Surcharging Surcharging is charging business users a premium rate for using resources at peak times.
SVGA Super Video Graphics Array
Swapping The reaction of the operating system to insufficient real memory: swapping occurs when too many tasks are perceived to be competing for limited resources. It is the physical movement of an entire task (e.g., all real memory pages of an address space may be moved at one time from main storage to auxiliary storage).
System An integrated composite that consists of one or more of the processes, hardware, software, facilities and people, that provides a capability to satisfy a stated need or objective.

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T
T&D Training and Development
T1 (T-1) – Trunk Carrier, Level 1 – A digital data connection at a rate of 1.544 Mbps. (A ‘trunk’ is a communications line that carries multiple voice or data channels between two telephone exchange switching systems.)
T3 (T-3) – Trunk Carrier, Level 3 – A digital data connection at a rate of 45 Mbps.
TA Targeted Assistance or Travel Advance
TAC Technical Advisory Committee
TANF Temporary Assistance for Needy Families
TAP Task Accomplishment Plan
TAPI Telephony Application Programming Interface
TAU Temporary Authorization
TBA To Be Announced or Transfer Budget Allotment
TCC Transitional Child Care
TCO Total Cost of Ownership - Calculated by including depreciation, maintenance, staff costs, accommodation, and planned renewal.
TCOM Telecommunications or the OTech Telecommunications Division.
TCP/IP Transmission Control Protocol / Internet Protocol – A network protocol that provides communications across interconnected networks, between computers with diverse hardware architectures and various operations systems.
TDID Technology Development and Integration Division
TDQ Transient Data Queue
TEC Travel Expense Claim
TEFAP Temporary Emergency Food Assistance Program
Tension Metrics A set of objectives for individual team members to use to balance conflicting roles and conflicting project and organizational objectives in order to create shared responsibility in teams and between teams.
Terminal Emulation Software running on an intelligent device, typically a PC or workstation, which allows that device to function as an interactive terminal connected to a host system. Examples of such emulation software includes IBM 3270 BSC or SNA, ICL C03, or Digital VT100.
Terminal I/O A read from, or a write to, an on-line device such as a VDU or remote printer.
TH Temporary Help
Third-Line Support Where specialists' skills (e.g., development/engineer) or contracted third-party support is required.
Third-Party Supplier An enterprise or group, external to the customer's enterprise, which provides services and/or products to that customer's enterprise.
Third Level Help Third Level Help is the contact point that the OTech NOC calls when they need assistance resolving a problem that they have determined is the responsibility of a particular OTech service area.
Thrashing A condition in a virtual storage system where an excessive proportion of CPU time is spent moving data between main and auxiliary storage.
Threat An indication of an unwanted incident that could impinge on the system in some way. Threats may be deliberate (e.g., willful damage) or accidental (e.g., operator error).
TIFF Tagged Image File Format
TIN Taxpayer Identification Number
TIRU Technical Investment Review Unit (DOF)
TMC Tape Management Catalog
TMS Telecommunications Management Services – The section responsible for the technical business support of the Telecommunications Division, providing guidance and implementation of network rates, fiscal tracking, budgeting, analysis of new business, and database management of circuits, as well as general division IT recruitment and retention activities.
TN3270 A version of ‘telnet’ (TCP/IP protocol, service and application for logging into remote computer systems) that provides IBM 3270 terminal emulation.
TO Training Office
TOP Technical Observation Post
TOR Terms of Reference
TOS Travel - Out of State
TOSMan Transaction Optimization System Manager
TP Transaction Processing
TPX Terminal Productivity eXecutive
TQM Total Quality Management
TR Training Request
Tree Structures In data structures, a series of connected nodes without cycles. One node is termed the 'root' and is the starting point of all paths; other nodes termed 'leaves' terminate the paths.
TRO Temporary Restraining Order
TRS Training Request System
TSB Technology Services Board
TSC T or Technical Support Center
TSO Temporary Suspension Order or Time Sharing Option
TSR Terminate-and-Stay-Resident
TSS Total Systems Solution

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U
UAPID Union of American Physicians and Dentists
UART Universal Asynchronous Receiver/Transmitter
UCC Utility Cost Center - a cost center for the provision of support services to other cost centers.
UCD University of California, Davis
UCL Upper Control Limit
UCM Uniform Code Manual
UCOWF United Council on Welfare Fraud
UCSEC United California State Employees Campaign
UI Unemployment Insurance
UIB Unemployment Insurance Benefits
ULP Unfair Labor Practice
UM Unaccompanied Minor
UMB Upper Memory Block
Unabsorbed Overhead Any indirect cost that cannot be apportioned to a specific customer.
Underpinning Contract A contract with an external supplier covering delivery of services that support the IT organization in their delivery of services.
Unit Costs Costs distributed over individual component usage. For example, it can be assumed that, if a box of paper with 1000 sheets costs $10, then each sheet costs 1cent. Similarly, if a CPU costs $lM a year and it is used to process 1,000 jobs that year, each job costs on average $1,000.
UPS Uninterrupted Power Supply
Urgency Measure of the business criticality of an incident or problem based on the impact and the business needs of the customer.
URL Uniform Resource Locator
USC United States Code
USDA (U.S.) Department of Agriculture
USDHHS (U.S.) Department of Health and Human Services
USEEOC U.S. Equal Employment Opportunity Commission
User The person who uses the service on a day-to-day basis.

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V
V.90 A standard for transmitting data downstream to modems at 56 kbps.
VA Veterans Administration
VACS Ventura Automated Collection System
VAM Volume Allocation Manager
Variance Analysis A variance is the difference between planned, budgeted or standard cost and actual cost (or revenues). Variance analysis is an analysis of the factors that have caused the difference between the predetermined standards and the actual results. Variances can be developed specifically related to the operations carried out in addition to those mentioned above.
VB Visual Basic
VBF Vital Business Function
VDT Video Display Terminal
Version An identified instance of a Configuration Item within a product breakdown structure or Configuration Structure for the purpose of tracking and auditing change history. Also used for Software Configuration Items to define a specific identification released in development for drafting, review or modification, test or production.
Version Identifier A version number, version date, or version date and time stamp.
VESA Video Electronics Standards Association
VFAT Virtual File Allocation Table
VFM Value For Money
VGA Video Graphics Array
Virtual Memory System A system that enhances the size of hard memory by adding an auxiliary storage layer residing on the hard disk.
VISTA Volunteers in Service to America
VLB VESA Local Bus or VL Bus
VM Virtual Machine or Voice Mail
VNA Visiting Nurses Association
VOI Voice Over Internet Protocol
VoIP A term used in IP telephony for a set of facilities that manage the delivery of voice information using IP.
VOLAG Voluntary Assistance Agencies
VPN Virtual Private Network – The OTech VPN offering allows secured access to the OTech internal network via an Internet connection.
VR Virtual Reality or Vocational Rehabilitation
VRAM Video Random Access Memory
VRML Virtual Reality Modeling Language
VSAM Virtual Sequential Access Method
VSI Virtual Storage Interrupt - an ICL/ME term for a page fault.
VTAM Virtual Telecommunications Access Method – IBM software that controls communication and the flow of data in an SNA network by providing SNA application programming interfaces and SNA networking functions.
Vulnerability A weakness of the system and its assets, which could be exploited by threats.

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W
W&IC Welfare and Institutions Code
WAIS Wide-Area Information Server
WAN Wide Area Network – A computer network that spans a relatively large geographical area. Typically, a WAN consists of two or more local-area networks (LANs). Computers connected to a wide-area network are often connected through public networks, such as the telephone system.
Warm Stand-By See 'immediate recovery'
Waterline The lowest level of detail relevant to the customer.
WBA Weekly Benefit Amount
WBS Work Breakdown Structure
WC Workers' Compensation
WCDS Welfare Client Data System (aka Welfare Case Data System)
WCMIS Welfare Case Management Information System
WDTIP Welfare Data Tracking Implementation Project
WE Wage Earner (also W/E)
WFD Workflow Diagram
WIC Women, Infants, and Children's Services Program
WIES Working Income Equivalency Standard
WIN Work Incentive Program
WIN/COD Work Incentive Program/Career Opportunity Development
WIN/DEMO Work Incentive Demonstration Program
WIP Work in Progress
Work-Around Method of avoiding an incident or problem, either from a temporary fix or from a technique that means the customer is not reliant on a particular aspect of the service that is known to have a problem.
Workloads In the context of Capacity Management Modeling, a set of forecasts which detail the estimated resource usage over an agreed planning horizon. Workloads generally represent discrete business applications and can be further subdivided into types of work (interactive, timesharing, batch).
WORM (device) Optical read only disks, standing for Write Once Read Many.
WOSA Windows Open Services Architecture
WPT Word Processing Technician
WRAM Windows Random Access Memory
WRIM Welfare Reform and Infrastructure Modifications
WRO Western Region Office
WTW Welfare to Work
WWG Work Week Group
WWW World Wide Web
WYSIWYG What You See Is What You Get

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X
XML Extensible Markup Language. XML is a set of rules for designing text formats that let you structure your data. XML makes it easy for a computer to generate data, read data, and ensure that the data structure is unambiguous. XML avoids common pitfalls in language design: it is extensible, platform-independent, and it supports internationalization and localization.
XMS Extended Memory Specification
XPD Transaction Packet

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Y
YOC Year of Completion

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Service.Desk@State.ca.gov

(916) 464-4311

P.O. Box 1810
Rancho Cordova, CA
95741-1810