Forms


Form Form Name Notes  

OTech 383

CGEN Vendor Web Portal Access Form

The CGEN Vendor Web Portal Access Form (OTech 383) is completed by authorized customer department coordinators to request addition or removal of user access to the CGEN Vendor’s Web Portals and Tools: AT&T BusinessDirect Web Portal, Verizon CALNET 2 Customer Center Web Portal Tools, Verizon Business WAN Analysis (eHealth). This form is filled out by the customer department coordinator and attached to the OTech Remedy SRM CGEN Vendor Web Portal / Tool Access Request.

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OTech 258

RACF Customer Authorization

The Customer Authorization, form OTech 258, is used to provide OTech Data Security personnel with information regarding a customer department’s Information Security Officer (s) and Resource Access Control Facility (RACF) Coordinator(s). This information is updated on a yearly basis.

See Instructions for use. (Instr.) (pdf)

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Instr. (pdf)

OTech 029

Customer Identification Code Request

The Customer Identification Code Request form (OTech 029) is used to request new Customer Billing Codes and/or to make changes to the contact information, physical location or Direct Transfer Funding information for Accounting. 
Rates & Cost Recovery staff will assign and determine the new Customer Billing Code. Form OTech 029 should be completed and e-mailed to: ciobilling@state.ca.gov.  
New customers or existing customers who wish to use Office of Technology Services (OTech) services should also submit a Customer Authorization form (OTech 258) and the TSO User Request form (OTech 116).  The Standard Agreement form is used (STD. 213) for Non-State Agreements, Interagency Agreements and CalSTARS Agreements.   Please note that OTech does not require an executed Interagency Agreement between state entities and Department of Technology to process the direct transfer for services rendered. It also alleviates state entities and Department of Technology staff resources in preparing and compiling the Interagency Agreement.
If you have any questions regarding the IAA template, please contact the Agency IAA Processing Analyst, at (916) 431-5089, or by email at iaaprocessinganalyst@state.ca.gov. Or to be directed to the Procurement Manager's support staff, call (916) 431-5397.
If you have any other questions regarding services, costs, rates, etc., please contact your Customer Representative. A Customer Representative Look Up is available in the Customer Resources page.  

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Tech 354

Dedicated Software Product Agreement

The Dedicated Software Product Agreement, TECH 354, is required when a customer submits a service request for the procurement of a dedicated software product. The Dedicated Software Product Agreement must be completed by the customer agreeing that they will be responsible for all costs associated with the use of the software product. The customer signed agreement will be forwarded to their Customer Relations Representative.

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OTech 363

Firewall Request Form

The Firewall Request Form (OTech 363) is used to transmit firewall rule change requests to the Office of Technology Services (OTech). Requests will be coordinated with the OTech customer, and the work completed per a change window authorized by OTech Change Management. Information fields must be completed correctly in order to process the request.

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OTech 403 Freeze Request Information Sheet The requested data is needed in order to analyze potential conflict and impact to the various components which make up your application environment.

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OTech 380 Gold Camp Mainframe Printer Form The Mainframe Printer Form (OTech 380) is used to request printer creation, update, or deletion for Gold Camp mainframe users who are not connecting via Telnet. Often customers need to coordinate with several areas within their organization in order to complete this form (for example, end users, networking, and printer support). This form is an Excel Spreadsheet that has three Worksheets; the first worksheet contains instructions. Input is required on the other two worksheets.

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TECH 408

Power Usage Effectiveness Reporting

Power Usage Effectiveness (PUE) Reporting. Please reference requirements of DGS Management Memo 14-09 http://www.documents.dgs.ca.gov/osp/sam/mmemos/MM14_09.pdf. The PUE Reporting forms are due every December 31.

Select the appropriate form based on the type of Data Center Cooling:

  • 408 A for Air Cooled Data Centers
  • 408 B for Chilled Water Cooled Data Centers
A

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B

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OTech 110

Processing Credit Request

The Processing Credit Request, form OTech 110, and associated documentation, is used to request credit for an error which occurred due to hardware, software or personnel. Additional information is available at: Credit Request.

Send the completed form to your OTech Customer Delivery Division Representative.

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OTech 254-TMS

Property Transaction

The Property Transaction form (OTech 254-TMS) for the Tenant Managed Services (TMS) is to be used whenever a Tenant brings in or removes equipment from the TMS Raised Floor Environment at the Office of Technology Services (OTech) Gold Camp facility. Listing all equipment ensures the safety of the OTech facility and personnel. It also ensures the validity of all removals.

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TECH 358

Security Policy - Standard Exception Request Form

The Security Policy - Standard Exception Request Form is submitted when one of the Security Policies, Standards, or Procedures cannot be adhered to. Please reference the Security Exception Request Procedure, 3502 for details regarding form submission.

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OTech 379

VPS Printer Request

This form is required to be completed by customers then attached to Service Requests requesting an addition, change, or deletion of VPS print services provided by the OTech.

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STD 213

Standard Agreement

Please see the Service Agreements webpage for additional information.

 

Certification of Compliance with Policies

Outside source from the Department of General Servicesí State Administrative Manual.

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Updated: 06/25/15

Customer Guide

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Contact Us

Service.Desk@State.ca.gov

(916) 464-4311

P.O. Box 1810
Rancho Cordova, CA
95741-1810